1. Introduction

At Stirling Tea Company, we strive to ensure customer satisfaction. This Return Policy outlines the process for returning products purchased on our platform.

2. Eligibility for Return

– Damaged or Defective Products: Products received damaged or defective are eligible for return.
– Incorrect Product: If you receive an incorrect product, we will accept returns.
– Return Window: Returns are accepted within 7 days of delivery.

3. Return Process

– Notification: Notify us within 3 days of receiving the product.
– Return Request: Submit a return request through our website or contact our customer support.
– Return Shipping: You are responsible for return shipping costs unless the product is damaged or incorrect.

4. Condition of Returned Products

– Original Condition: Products must be in their original condition with all tags and packaging intact.
– Unused: Products should be unused and in their original state.

5. Refund or Replacement

– Refund: We will provide a full refund for returned products that meet our return policy.
– Replacement: We may offer a replacement for products that are damaged or incorrect.

6. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at mailto:support@stirlingteacompany.com.

This Return Policy outlines the process for returning products purchased on the Stirling Tea Company e-commerce platform. Feel free to customize it according to your business needs.