1. Introduction

At Stirling Tea Company, we strive to ensure customer satisfaction. This Refund Policy outlines the process for returns, refunds, and exchanges.

2. Eligibility for Refund

– Damaged or Defective Products: Products received damaged or defective are eligible for a full refund.
– Incorrect Product: If you receive an incorrect product, we will provide a full refund or replacement.
– Change of Mind: We do not offer refunds for change of mind or buyer’s remorse.

3. Refund Process

– Notification: Notify us within 3 days of receiving the product.
– Return Request: Submit a return request through our website or contact our customer support.
– Return Shipping: You are responsible for return shipping costs unless the product is damaged or incorrect.

4. Refund Timeline

– Processing Time: Refunds are processed within 5-7 business days of receiving the returned product.
– Refund Method: Refunds are credited to the original payment method.

5. Exchanges

– Eligibility: Exchanges are available for products that are in their original condition with all tags and packaging intact.
– Process: Contact our customer support to initiate the exchange process.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at mailto:support@stirlingteacompany.com.

This Refund Policy outlines the process for returns, refunds, and exchanges on the Stirling Tea Company e-commerce platform. Feel free to customize it according to your business needs.